Frequently Asked Questions

When it comes to electronic cigarettes and the liquid(s) used inside them, there can be several questions. Just browsing through some of our products, you may have noticed some unfamiliar terms being used such as VG, PG, PV, etc. If you have any questions, we encourage you to browse through this FAQ page to try to find an answer to your question. If your question(s) cannot be answered, then please feel free to contact us regarding your question via the Contact Us page.

Products
Do you sell hardware, such as PVs or accessories?
Do you offer bottle sizes above 30mL?
What are your custom flavors?
There is a flavor missing from the custom flavors selection.
How would I use your D.I.Y. products to create my own e-liquid?
Ordering
Which mixture of VG/PG should I select?
How can I order a mixture of 100% VG?
Which amount of nicotine should I choose?
What information should I enter in the special instructions?
My coupon code does not work.
How can I place a wholesale order?
Do you offer discounts on wholesale orders?
What is your return policy?
Shipping
My country is not listed as an option when entering shipping information.
I would like to request special instructions for shipping.
Do you offer shipment tracking on your packages?
I have not received my order yet and it should be here by now.
How would I qualify for free shipping?
Will my order be delayed by the upcoming holiday season?
How can I retrieve my order in person at your local office?
Payment
I received an email stating that there was a problem processing my payment.
International Orders - AVS Payment System declined the transaction.
How confident can I be that my financial information will be secure on your website?
Why have I been charged for my order twice?
My credit card has been stolen and a purchase has been made with it on your website.
Terminology - "What is ______?"
VG - Vegetable Glycerine
PG - Propylene Glycol
Throat Hit
PV - Personal Vaporizer
Steeping
Misc.
The liquid I ordered has a weak flavor or does not taste right.
I have not received a reply to my email.
How do I get notified of future sales?

Do you sell hardware, such as PVs or accessories?

At the moment, we do not sell PVs or any accessories for them. If you have been a customer in the past, you may have noticed that we used to. Unfortunately, due to low re-sell values and many new regulations being passed, we are unable to continue the sale of PVs at this time. We may begin to sell PVs again in the future and will be sure to notify our customers if this change becomes a possibility.

Do you offer bottle sizes above 30mL?

At this time, we only offer 5mL, 10mL, and 30mL bottles for all sales - including wholesale orders.

What are your custom flavors?

Our custom flavors section is a place where you can order your own custom flavor using those commonly available throughout our website. You may combine up to 3 different flavors of your choice to create a unique flavor combination to your liking. We ask that our customers do not use this feature to order a single flavor as this may affect our inventory count and you may also be charged more than if you were to just order the original flavor itself.

There is a flavor missing from the custom flavors selection.

Unfortunately, not all of our flavors are available for custom mixing. Some flavors require a higher concentration and there simply is not enough room in a single bottle to fit all of the liquid needed. These flavors have been specifically removed from our custom section to ensure that this does not happen.

How would I use your D.I.Y. products to create my own e-liquid?

Our D.I.Y. section is fantastic for creating your own strength of flavors or even your own mixture of flavors. We offer most of our flavors available in their pure flavoring form, as well as unflavored e-liquid and pipettes for mixing. Unfortunately, we cannot divulge the amount of each substance that we use in mixing our products as this is a closely guarded "secret recipe" of ours. However, we encourage you to order our pre-made unflavored e-liquid and add flavorings to it until you reach the desired potency. Keep in mind, you can always add more flavoring, but you can't take it away.

Which mixture of VG/PG should I select?

A lot of people who may be new to the vaping community or whom have not had the option to select their VG/PG mix may be wondering what mix is best for them. This can be a difficult question to answer as everybody has their own preference. We would recommend that anybody who is new to selecting their mix should choose our 50%VG-50%PG option to start. This particular mix has a balance between flavor and what is referred to as "throat hit". Once you find what your preferred mix is, you're sure to love it! Be sure to check out the VG and PG sections of our FAQs for more information on how each substance will affect your vaping experience.

How can I order a mixture of 100% VG?

Unfortunately, we do not offer a 100%VG mixture option on our website. This is due to the fact that some flavors are mixed with PG when in their concentrated form. However, should you still wish to order a 100%VG solution, simply place a note in the special instructions for your order stating that you would like a 100%VG mixture. In doing so, you acknowledge that you are aware that you will receive a 100%VG solution although the labels for your bottle may read differently based on what you selected as your mixture.

Which amount of nicotine should I choose?

This is a question to which the answer is a matter of preference. To date, there is no way for us to compare the amount of nicotine that is absorbed from e-liquid to the amount absorbed from a cigarette. For those people who are new to vaping, we would suggest that you start with our 12mg option which is conveniently in the middle of the amounts we offer. From there, you should be able to begin forming a preference to know if you want more or less. For more information on why there is no comparison of the amount of nicotine from an e-cigarette vs a traditional cigarette, please view this article on our ECF affiliate's website.

What information should I enter in the special instructions?

The special instructions portion of our website is so that customers can enter information for us such as the following:

  • Undesired flavors that you may receive as a freebie.
  • Any flavors or substances that we may use that you may be allergic to - such as VG, PG, or flavorings.
  • If you wish to delay the shipping of your order.
  • Any other changes to your order that were not specified.

Note: The special instructions section is not to be used for shipping instructions (ex. "Please place on back porch.") We have no contact with your local postal service and cannot instruct them to do so. Please contact your local postal service to specify such instructions.

My coupon code does not work.

Please ensure that you have clicked the "Apply Code" button and that the discount has been applied to your order before completing the order process. Once your order has been placed, we will not be able to apply a coupon code to the order. You will need to contact us so that we may cancel your order, at which point you will need to place a new order using the coupon code. If your coupon code is showing as invalid and you believe this to be a mistake, please contact us so that we may look in to the issue.

How can I place a wholesale order?

If you are an established wholesale customer who has already contacted us and ordered from us in the past, then feel free to go ahead and place your order. However, we would like to ask that all new wholesale customers contact us before placing their order. The reason for this is that wholesale orders may vary and with us still being a small mom & pop shop, we would like to ensure that we can fulfil all of our orders without impacting our stock for our customers' orders.

Do you offer discounts on wholesale orders?

We do offer discounts on wholesale orders over $300. Please take a look at the following chart to view our discount options:

Order Total Greater Than Discount
$300 15% Discount
$400 20% Discount
$500 25% Discount

What is your return policy?

Due to the fact that our products are considered "medical substances", we have enforced a strict no refund policy. We will not accept returns on e-liquid for any reason. Please make sure to check your order before placing it to ensure that you have the desired items before you checkout. If there was a problem with your order, please contact us so that we may remedy the situation. If you ordered a flavor that you do not like, we would encourage you to visit our ECF affiliate's "Pay it Forward" section where you may trade your flavor(s) with many other users, free of charge.

My country is not listed as an option when entering shipping information.

Due to restrictions placed by several other countries, we may not be able to authorize a sale to you. The sad truth is that countries are beginning to ban the sale of e-cigarettes and e-liquids. Typically, these products don't even make it through foreign customs litigation. Unfortunately, this decision is out of our control and we will not be able to sell our products to you.

I would like to request special instructions for shipping.

To do so, we would like to ask that you contact your local postal service to make this request. We are unable to contact the postal service on your behalf and as such, these requests will be ignored. Please do not use the special instructions portion of the checkout to specify shipping instructions. These instructions are meant for only us to see and will not be viewed by the postal service.

Do you offer shipment tracking on your packages?

We offer shipment tracking on all packages sent within the U.S., regardless of your selected shipment method. However, international orders will only receive a tracking # if they select our Express Mail option.

I have not received my order yet and it should be here by now.

There are several reasons that this may have happened. We would like to ask that you check your tracking # to ensure the delivery of the package. If you have placed an international order and did not receive a tracking #, please give the postal service at least 3-4 weeks (often times, longer). If you feel that your package was sent to the wrong address or has been lost in the postal processing, please contact us so that we may attempt to locate your package or even replace the package. All other questions regarding the shipment of your package should be directed to your local postal service.

How would I qualify for free shipping?

You may qualify for free shipping if your order total is above $59 (before shipping & handling fees). Please note that this option is only available if you select our First Class shipping option. International orders do not qualify for free shipping.

Will my order be delayed by the upcoming holiday season?

It's hard to say; but most likely, yes. We are closed on all major holidays and are unable to ship any orders. You order will be processed and shipped the following business day; however, delays may still be in affect due to postal service policies. Please be sure to check with your local postal service to find out if a holiday will delay shipping.

How can I retrieve my order in person at your local office?

We do offer a free, local pick-up for our nearby customers. While we do not currently have a store front, we do have our main office where customers can retrieve their orders. Our pick-up times are Monday-Thursday, 10:00am-12:00pm. Please be sure to contact us before making a trip to pick up your order. Any orders placed with the free, local pick-up option that are not in the immediate area will be contacted to ensure the validity of your request. If we are unable to contact you about your request, your order will be cancelled.

I received an email stating that there was a problem processing my payment.

Please review your order to ensure that your billing information is correct. If your billing information does not match that which your bank has on file for you, your order will be declined and cancelled. If you are an international customer and your billing information is correct, you may have a problem in which your bank does not authorize AVS payments. Please see our AVS Payment System section for more information.

International Orders - AVS Payment System declined the transaction.

If you are an international customer and your payment has been declined, it is very possible that your bank does not use the AVS Payment System to authorize payments. In the U.S., most banks will use the AVS; or Address Verification System, to ensure that the person using a credit card has provided the correct billing address to that of the card owner. Unfortunately, most international banks do not use this system and as such, will not authorize payments attempting to use it. We would ask that you contact us about such issues so that we may send you a PayPal payment form to use instead.

How confident can I be that my financial information will be secure on your website?

Just like any other website that processes payment information, we use SSL (Secure Sockets Layer) technology to ensure that your financial information is secure from hackers. Your financial information is not stored and is not viewable by us. Simply put, when you place an order on VaporBomb.com, your payment will be processed immediately and then all details are forgotten. We will caution you; however, that we cannot protect your financial information should somebody have access to your computer or if you are using an unsecured Internet connection. For more information on SSL and its security protocols, please visit digicert.com.

Why have I been charged for my order twice?

This will often depend on how your bank authorizes payments. Some banks will place 2 holds on your account while the payment is being authorized. After which, the duplicate hold should disappear. This is often how ATMs, gas stations, and many other vendors operate. If you wish to know how long the hold will be placed on your account, please contact your banking institution.

My credit card has been stolen and a purchase has been made with it on your website.

If your credit card has been stolen and used to purchase merchandise from our website, please contact us immediately with your police report # so that we may cancel the order.

VG - Vegetable Glycerine

Vegetable Glycerine (VG) is one of the substances used in making e-liquid. It is considered a food-grade substance and can even be bought in most stores to be used in household cooking. The amount of VG used to make e-liquid will often determine how smooth and sweet the vape is.

PG - Propylene Glycol

Propylene Glycol (PG) is another food-grade substance used in the production of e-liquid. The amount of PG used to make e-liquid will often determine how much vapor is produced as well as how harsh and tasteful the vapor is. Please note that PG is required for some flavors to prevent them from separating after mixing.

Throat Hit

Throat hit is often used to describe the harshness or smoothness of the vapor produced by your PV. A smooth throat hit should be easy to breathe, as you will not feel it as much. A harsher throat hit may cause some people new to vaping some discomfort along with coughing. Finding the perfect balance of VG and PG is the key to getting your desired throat hit.

PV - Personal Vaporizer

A personal vaporizer (PV) is simply another word for an electronic cigarette. The purpose of a PV is to take e-liquid and "vaporize" it through a process involving heat and often atomizers. While this is often misconstrued as smoke, you should think of this vapor more like a squirt bottle. The liquid sits in a container and passes through a mechanism that seperates the liquid into tiny particles so that it may be inhaled safely into the lungs.

Steeping

Steeping is when you let a particular liquid sit so that it may mature over time. You will often see this with fine wines. However, our e-liquid is much the same way. If it does not quite taste right, you may just need to sit it aside so that the flavor can mature before trying it again. We typically recommend that our customers let their flavors steep for 1-2 weeks as all of our flavors are mixed fresh and have had no time to steep since being mixed.

The liquid I ordered has a weak flavor or does not taste right.

Before you try to throw your e-liquid away, we ask that you let it steep for 1-2 weeks if the flavor seems too weak. If the flavor still does not seem strong enough after steeping, please feel free to contact us regarding your issue as you may have gotten the wrong flavor from us. While we try our best to ensure that this does not happen, it is still possible and we apologize for the inconvenience.

I have not received a reply to my email.

Keep in mind that we are still a mom & and pop shop and as such, we are not open on weekends. We take pride in our customer support and will attempt to reply to your emails as soon as possible. Also be sure to check your spam folder in your inbox to ensure that our reply did not end up there.

How do I get notified of future sales?

To receive an email notification for any of our future sales, please be sure to sign up for our newsletter on our home page. In doing so, you will receive important customer updates and information on season sales. Your email address will be confidential and will not be sold to any 3rd parties.